Refund Policy

Overview

This Refund Policy explains when and how refunds may be issued for purchases made on happyhorse-ai.io ("HappyHorse", "we", "us", or "our").

Eligibility

Refund requests are reviewed on a case-by-case basis. You may be eligible when:

• A technical issue on HappyHorse prevents core paid functionality and cannot be resolved within a reasonable time
• You were charged incorrectly due to a billing error
• Required by applicable consumer protection law

Refunds are generally not available for:

• Partial use of subscription periods already consumed
• Change-of-mind requests after substantial usage
• Violations of Terms of Service resulting in account restriction

Request Window

Submit refund requests within 7 days of the relevant charge unless local law requires a longer period.

How to Request a Refund

Email [email protected] with:

• Account email
• Order or transaction ID
• Description of the issue
• Supporting screenshots (if applicable)

Review and Processing

• We typically review requests within 3-5 business days.
• If approved, refunds are sent to the original payment method.
• Final arrival time depends on your payment provider and bank.

Subscription Cancellation

You can cancel recurring subscriptions at any time from your billing settings. Cancellation stops future renewals and does not automatically issue refunds for prior charges unless otherwise required by law.

Policy Updates

We may update this Refund Policy as needed. Updates will be posted on this page with a revised effective date.

Contact

For billing and refund questions, contact [email protected] or visit https://happyhorse-ai.io.